Coinbase, a crypto buying and selling platform, stated that it’s conscious that some customers had been experiencing incorrect or lacking balances and incorrect worth quotes for property on base. The crypto trade introduced the incident on X on Thursday, confirming the scenario and assuring customers that its staff was monitoring the issue and would supply an replace.
Throughout the investigation, the buying and selling platform discovered a lag or poor efficiency when depositing CAD through EFT on the cellular app. It promised to work on the scenario and supply updates as extra data turned out there.
The crypto trade additionally confirmed to its customers that each one their funds will stay protected through the investigation.
Coinbase customers face repeated outages, delays, and entry points
As a result of a 3rd celebration concern, some customers could also be experiencing incorrect or lacking balances and incorrect worth quotes for property on Base. Our staff is monitoring this case and can present an replace shortly. Your funds are protected.
— Coinbase Help (@CoinbaseSupport) January 21, 2026
On the Coinbase standing web page, it introduced that areas such because the Philippines had restricted entry to the platform through the incident. Nonetheless, the crypto trade went on to state that entry was nonetheless potential by way of different networks, reminiscent of Wi-Fi or worldwide networks, if a person was touring.
After the investigation, the crypto trade recognized “Degraded efficiency Base Community” as the problem and later introduced it had resolved the incident.
In line with the standing web page, the present incident follows a collection of comparable incidents wherein customers expertise issues whereas utilizing the platform.
On January 20, the trade reported that some customers had been experiencing delays in sending and receiving on the Ronin community. Nonetheless, it confirmed that Buys, Sells, and Fiat withdrawals/deposits remained unaffected.
Just like the current case, the crypto trade went on to reassure customers that it’ll work on the scenario and supply updates if it modifications. It additionally assured customers that each one their funds can be protected through the investigation course of.
On January 19, Coinbase skilled delays in sending on the Polygon Community. The fee service platform confirmed that through the incident, receiving, shopping for, promoting, and fiat withdrawals/deposits weren’t affected.
Within the final three months, the platform has reported greater than 86 incidents, with January reporting the fewest, at virtually 17. Of this, two incidents are nonetheless scheduled for upkeep.
Coinbase suffers from AWS outage, community, and system failures
Late final yr, a large AWS US-East-1 regional outage precipitated a significant service disruption for Coinbase and plenty of different companies. The outage occurred in two waves. Wave 1 occurred roughly from 3 AM to 7 AM ET, and wave 2 occurred roughly from 11 AM to six PM ET. The outage impacted Coinbase clients, from being unable to entry the platform to buying and selling disruptions. Transfers, withdrawals, and deposits had been delayed or failed. In line with the crypto trade, the AWS US-East-1 regional outage additionally affected Market knowledge, staking, onboarding, and cryptocurrency ship/obtain.
Throughout downtime, the crypto service supplier reported that customers skilled poor efficiency for a complete of three hours and 17 minutes. The report revealed that each one Coinbase providers had been again up and working round 6:45 p.m. ET after AWS made modifications to a number of applied sciences on which the platform relies upon, together with EC2 community state propagation.
In one other incident in February 2024, the buying and selling platform skilled technical points that led many customers to see a stability of zero when opening their accounts.
“We’re conscious that some customers may even see a zero stability throughout their accounts and will expertise errors in shopping for or promoting,” Coinbase stated in an announcement. It then suggested customers to comply with the system outage on its standing web page.
Customers’ complaints proceed to come up daily. Since 2016, Coinbase customers have filed greater than 11,000 complaints with the Client Monetary Safety Bureau and the Federal Commerce Fee, largely associated to customer support.
